FAQ

Frequently Asked Questions

What is Maia Vida Magic?
Maia Vida Magic is your trusted source for spiritual growth and holistic wellness. We offer a thoughtfully curated selection of semi-precious stones, gems, minerals, and rock specimens to enhance your energy and environment. Additionally, our digital products, like The Crystal Journal, provide beginners with the tools and guidance needed to embark on their crystal healing journey. Whether you’re seeking to balance your chakras, manifest your intentions, or simply connect deeper with your spiritual self, Maia Vida Magic is here to support and inspire your path to enlightenment and harmony.
How do I purchase and download Digital Products?
Purchasing our Digital Products is simple:
1. Add to Cart: Select the desired version (Standard or Premium) and add it to your cart.
2. Checkout: Complete the secure checkout process.
3. Download: After payment confirmation, you will receive an instant download link via email. You can also access your journal directly from your account on our website.
What formats are available for the Digital Products?
All Digital Products are available as a PDF, compatible with tablets, computers, and smartphones. The Premium version includes editable PDFs and interactive features for an enhanced journaling experience.
Can I get refund for digital or any physical products?
At Maia Vida Magic, we are committed to providing high-quality digital and physical products that enhance your spiritual journey. Please note that we do not offer refunds or exchanges for any of our products. However, your satisfaction is important to us! If you encounter any issues with your purchase or have any concerns, please contact our support team at maiavidamagic@gmail.com. We are here to help and will do our best to resolve any problems you may have.
How long does shipping take for physical products?
We currently ship only within the United States. Here are our shipping details: Domestic Orders: Typically, 3-7 business days. Processing Time: Orders are processed within 1-2 business days. Tracking: You will receive a tracking number once your order has been dispatched. Please note that we do not offer international shipping at this time. If you have any questions or need assistance with your order, please contact our support team at maiavidamagic@gmail.com
What if my order arrives damaged or incomplete?
We take every precaution to ensure your orders arrive safely and in perfect condition. We utilize a detailed tracking system during the picking process to ensure no items are missing and conduct thorough quality control before packing with high-quality materials and supplies. However, if your order does arrive damaged, please follow these steps: Contact Us Immediately: Reach out to our support team within 3 business days of receiving your order at maiavidamagic@gmail.com.
Provide Details: Include photos of the damage and your order number to help us assess the situation. Resolution: We will review your case and work with you to address the issue. Your satisfaction is important to us, and we are committed to assisting you with any problems you may encounter with your purchase.
Are the stones and minerals ethically sourced?
Yes, Maia Vida Magic is committed to ethical sourcing. We ensure that all our semi-precious stones, gems, minerals, and rock specimens are obtained from reputable suppliers who adhere to sustainable and fair-trade practices.
How do I care for and cleanse my crystals and minerals?
Proper care can enhance the beauty and energy of your crystals, but methods can vary depending on the type of stone. Not all semi-precious stones require cleansing, so we recommend researching specific care instructions for each of your crystals to ensure they are maintained correctly. Here are some general guidelines to help you care for your crystals: Cleansing: Use methods like smudging with sage, moonlight exposure, or saltwater baths to cleanse your stones. Charging: Place your crystals under sunlight, moonlight, or use crystal grids to recharge their energy. Storage: Keep your crystals in a clean, dry place, preferably in soft pouches or cloth bags to prevent damage. For detailed instructions tailored to each specific stone, refer to the Cleansing and Charging Crystals section in The Crystal Journal. This digital journal provides comprehensive guidance to help you maintain and maximize the energy of your crystal collection.
If you have any further questions or need assistance, please contact our support team at maiavidamagic@gmail.com
Do you offer bulk discounts for large orders?
Yes, we offer volume discounts for bulk purchases: Buy 5, Get 10% Off Buy 10 or More, Get 15% Off Please contact our support team with your order details to receive a custom discount code.
How can I stay updated on new products and special offers?
Following Us on social media: Join our community on platforms like Instagram, Facebook, and YouTube for daily inspiration and promotions. Joining Our Loyalty Program: Earn points with every purchase and enjoy rewards like discounts and free products.